How Does Remote Tech Support Work?

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Mar 12th 2012 - by Fix My PC FREE in: Blog Easy PC Repair | 0 Comment

How Does Remote Tech Support Work?

The internet has improved the lives of millions of people around the world. However, it has also helped businesses connect with their customers in a faster, easier way. Tech support companies have especially benefited from the internet, and today, more and more computer repair businesses are using remote access technology to fix computers from anywhere in the world.

But how does remote access technology work? And is it dangerous for your PC? Before you decide to order remote tech support, it’s important that you know the answer to these questions. Today, we’re going to teach you everything you need to know about using remote access tech services to repair your PC.

Using Remote Assistance in Windows

Every Windows operating system since Windows XP has an application called Remote Assistance. Once you’ve chosen a remote tech support company, users can enable this program to share their desktop over the internet. Users can set it so that the third-party can only view the desktop, but cannot change anything on the computer itself.

This allows you to show a tech support professional what kind of problem your computer is experiencing, after which the expert will be able to recommend a solution. If you choose, you can then set Remote Assistance so that the expert can install programs on your computer and change other system settings. This entire process is very user friendly, and even novice PC users should easily be able to give up access of their computer to an online expert.

Choose a remote support company you trust

With remote tech support services, you give up control over your computer to a third-party. For that reason, it’s important to choose a company you trust. There are plenty of tech support companies on the internet and the majority of them are reputable and honest.

Unfortunately, like anything on the internet, there are other companies that want to cause harm to your computer. They may install malicious programs on your PC or steal your personal data. To prevent this from happening to you, always look for professional certifications, verifiable contact information, and other features of a legitimate business before you give up control of your computer to any individual online. To be extra cautious, perform a quick Google search on the company to see what other users are saying about them.

Ultimately, giving up control of your computer to a remote tech support company is no different than working with a regular tech support company. In each case, you’re entrusting the security of your computer to somebody else. While Remote Assistance may seem like a scary technology, it has helped millions of PC users get the assistance they need instantly and conveniently.

When should I not work with a remote tech support company?

There are some problems that cannot be solved from a remote location. If your computer has been showing signs of hardware failure, like a crashing hard drive, faulty power supply, or Blue Screen of Death, then a remote tech support company may not be able to help you. After all, your computer must stay on throughout the process in order to stay connected with the tech support company.

For that reason, remote tech support companies are best at fixing software issues and errors within specific programs. Instead of trying to solve the problem yourself, you can rely on the expertise of the tech support company to do what they do best: fix PC issues. They’re convenient, easy, and affordable.

The bottom line

Remote support is changing the way PC users fix their problems. Instead of letting a stranger into your house to fix your computer problems, you can save time and money by using remote support technology. It’s that easy.

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