If you’re having PC problems, then you have a number of helpful resources in front of you. However, the most important resource you can use is your internet connection. In addition to tech support forums, hardware manufacturer websites, and other online help sites, you can use Microsoft’s official support service to troubleshoot your computer problems.
Today, we’re going to show you how to use Microsoft Support to fix any PC problems you may be experiencing.
Step 1: Troubleshoot your product
First, go to the Microsoft Support website. From the main screen, you can select whether you need support for Windows, Internet Explorer, Microsoft Office, Windows Media Player, Xbox, Windows Phone, Hotmail, Security Essentials, and other Microsoft programs.
For this step, we’re going to assume that you’ve having general problems with Windows. If that is the case, click on the Windows button and then select your operating system from the drop-down menu. You will be able to choose between the Windows 8 Release Preview, Windows 7, Windows Vista, Windows XP, and Windows Update.
Regardless of what you choose from this menu, you’ll be taken to a list of frequently asked tech support questions. Ideally, these questions will help you troubleshoot your problems and fix your PC. In many cases, however, your problem will not be found on the list, which means that you need to move on to Step 2.
Step 2: Using the Fix It Solution Center
Fortunately, if Step 1 didn’t answer your computer problems, then there are other resources you can move onto. In the Microsoft Fix It Solution Center, you can select your problem area based on the device or program you’re using. Or, select a general tech support question from the “What are you trying to do?” section listed underneath.
Once you’ve refined your choices, a list of possible troubleshooting options will appear at the bottom of your screen under the “View or run solutions” menu. The most useful part of this menu is its ability to automatically run on your system, which means that you don’t have to do any of the hard work yourself. Simply select the area of your computer that you’re having trouble with and click on “Run Now”. You can even filter solutions by keyword if you need to.
Step 3: Further troubleshooting
If neither Step 1 nor Step 2 fixed your problem, then you have some more options available under the official Microsoft support site. You can update your Windows software (which is always a good idea), protect your PC, find software downloads, or buy additional products. All of these options are available on the right hand side of the tech support screen.
Underneath that screen, you’ll find options like “Ask the community” and “Contact us”, which are great resources to turn to if you can’t solve your computer problems at all.
What else can I do to fix my PC for free?
If you’ve exhausted the options under Microsoft’s official support menu, then you need to get more creative with your troubleshooting. Try performing a computer scan with your copy of PC Cleaner Pro 2012. This will identify thousands of trouble spots on your PC and eliminate all sorts of different PC errors.