Malware may reinstall itself multiple times if you don't delete its core files. This may require tracking down dozens of files in different locations.
We recommend downloading Restoro to eradicate Malware for you (it should cut down the time to about 15 minutes).
What is CacaoWeb? And how does it function?
CacaoWeb is a dubious program that supposedly functions as communication platform that allows users to store, access and search through their data with friends as well as allow them to communicate and share using instant messages, voice or video. It is developed by CACAOWEB LIMITED. Although it may seem like a very useful app, it is actually classified as an adware and a potentially unwanted program as it injects browsers like Google Chrome, Mozilla Firefox and Internet Explorer with various ads.
If installed, it will make unauthorized changes in your browsers. These changes include the modification of the default home page and new tab URL into the settings applied by CacaoWeb. Aside from that, it also makes changes to the Windows Registry so it can set itself as an autorun application and boot with the Windows operating system. After all these changes are applied, you will find it difficult to switch back to your previous preferred browser and computer settings. This is why some users regard this adware program as “CacaoWeb virus” even when it’s not really a computer virus. You will also start to notice the sudden appearance of ads that are mostly intrusive. These ads include pop-ups, banners, in-text links, and so on. Although some of these ads are legitimate, some of them on the other hand, are downright suspicious and could redirect you to shady and even malicious websites.
How is CacaoWeb distributed over the web?
Follow the removal guide laid out below to successfully uninstall CacaoWeb from your browser and computer.
Step 1: Close all the browsers affected with CacaoWeb. If you’re having a hard time closing them, you can close them using the Task Manager just tap on Ctrl + Shift + Esc.
Step 2: Next, go to Processes and look for the process of the browser you’re unable to close as well as other dubious processes that could be related to CacaoWeb and then right click on each one of them and select End Process or End Task to kill their processes.
Step 3: Then open the Programs and Features section in Control Panel. To do so, tap the Windows key + R, then type in appwiz.cpl and then click OK or press Enter.
Step 4: From the list of programs installed, look for any suspicious program that could be related to CacaoWeb and then Uninstall them.
Step 5: Edit your Hosts File
- Tap the Win + R keys to open then type in %WinDir% and then click OK.
- Go to System32/drivers/etc.
- Open the hosts file using Notepad.
- Delete all the entries containing CacaoWeb.
- After that, save the changes you’ve made and close the file.
Step 6: Reset all your browsers to default to their default state.
- Launch Google Chrome and tap the Alt + F keys.
- After that, click on Settings.
- Next, scroll down until you see the Advanced option, once you see it, click on it.
- After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
- Now restart Google Chrome.
- Open Firefox and click the icon that looks like a three stacked lines located at the top-right section of the browser.
- Next, select the question mark icon from the drop-down menu.
- Then select “Troubleshooting information” from the slide-out menu.
- After that, click on the “Reset Firefox” button located at the top-right section of the newly opened web page.
- Now select “Reset Firefox” in the confirmation pop-up window that appears.
- Launch Internet Explorer.
- Next, click the wrench icon for Settings.
- Then click Internet Options.
- After that, go to the Advanced tab.
- From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
- Now click OK to save the changes made.
Step 7: Hold down Windows + E keys simultaneously to open File Explorer.
Step 8: Navigate to the following directories and look for suspicious files associated to CacaoWeb as well as the adware program that’s behind it and delete it/them.
Step 9: Close the File Explorer.
Step 10: Empty the Recycle Bin and afterwards, you have to flush the DNS cache. To do that, just, right click on the Start button and click on Command Prompt (administrator). From there, type the “ipconfig /flushdns” command and hit Enter to flush the DNS.
Follow the advanced instructions below to ensure the removal of CacaoWeb using Restoro as well as all the file residues it left behind.
Perform a full system scan using asr. To do so, follow these steps:
- Turn on your computer. If it’s already on, you have to reboot it.
- After that, the BIOS screen will be displayed, but if Windows pops up instead, reboot your computer and try again. Once you’re on the BIOS screen, repeat pressing F8, by doing so the Advanced Option shows up.
- To navigate the Advanced Option use the arrow keys and select Safe Mode with Networking then hit
- Windows will now load the Safe Mode with Networking.
- Press and hold both R key and Windows key.
- If done correctly, the Windows Run Box will show up.
- Type in the URL address, https://www.fixmypcfree.com/download.php?asr in the Run dialog box and then tap Enter or click OK.
- After that, it will download the program. Wait for the download to finish and then open the launcher to install the program.
- Once the installation process is completed, run asr to perform a full system scan.
- After the scan is completed click the “Fix, Clean & Optimize Now” button.