Malware may reinstall itself multiple times if you don't delete its core files. This may require tracking down dozens of files in different locations.
We recommend downloading Advanced System Repair to eradicate Malware for you (it should cut down the time to about 15 minutes).
What is ERROR # ER36dx9832(3) scam? And how does it work?
ERROR # ER36dx9832(3) scam is a new kind of bogus alert that aims to deceive users and make them think that their computer encountered an error to make them call a fake tech support number. This is another addition to the tech support scam group which uses a bogus number, +1-865-277-6389. Along with other tech support scams, ERROR # ER36dx9832(3) scam is displayed on malicious domains where you can be redirected inadvertently – if this happens, you will see the following bogus alert on your browser:
“Windows Warning Alert
ERROR # ER36dx9832(3)
Please call us immediately at: +1-865-277-6389 (Helpline)
Do not ignore this critical alert.
If you close this page, your computer access will be disabled.
The server reports that is is from Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Helpline now @ +1-865-277-6389 for any assistance.”
As you can see, this error message tries to make users believe that their computers encountered an error accompanied by some made up error code just to make it seemingly more believable. And that if you close the browser displaying the alert, computer access will be disabled which is all completely false. Thus, the moment you see this tech support scam, you must close your browser immediately. And if you find it hard to do so, you can just go to the Task Manager and end your browser’s process. However, this is only a temporary fix as there’s still a chance that you might encounter ERROR # ER36dx9832(3) scam again especially if there is an adware installed in your computer. Therefore, to completely remove the ERROR # ER36dx9832(3) scam, you need to uninstall the adware behind it as well.
How does ERROR # ER36dx9832(3) scam circulate the web?
ERROR # ER36dx9832(3) scam circulate the web using misleading ads and adware programs installed in the computer – if it’s the latter, then it simply means that you keep on seeing this scam almost every time you browse the web. As a temporary fix, you can get rid of the scam by simply closing the tab of the website displaying it or better yet close the browser but if you have a hard time closing it, you can go to the Task Manager and end the process of the browser. On the other hand, you can completely erase this scam by pinning the root cause of it which is the ad-supported program installed in your computer. Moreover, to avoid adware programs, the next time you install any freeware or shareware, make sure that you use the Custom or Advanced setup instead of the quick one so that you can remove any add-ons in the package.
You need to follow the removal steps laid out below to remove ERROR # ER36dx9832(3) scam and the adware program installed in your computer.
Step 1: Close the tab or the browser displaying the ERROR # ER36dx9832(3) scam. However, if your browser is forced to go into full screen mode because of the fake alert, tap F11 in your keyboard to exit full screen mode.
Step 2: After that, try to close the browser manually. If you find it hard to do so, close the browser through the Task Manager.
Step 3: Tap the Ctrl + Shift + Esc keys to launch the Task Manager.
Step 4: After opening the Task Manager, go to the Processes tab and look for the affected browser’s process and end it by clicking End task or End Process.
Step 5: Close the Task Manager and reset all the affected browsers to default.
- Open Google Chrome, then tap the Alt + F keys.
- After that, click on Settings.
- Next, scroll down until you see the Advanced option, once you see it, click on it.
- After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
- Now restart Google Chrome.
- Open Mozilla Firefox and tap Ctrl + Shift + A to access the Add-ons Manager.
- In the Extensions menu Remove the unwanted extension.
- Restart the browser and tap keys Alt + T.
- Select Options and then move to the General menu.
- Overwrite the URL in the Home Page section and then restart the browser.
- Launch Internet Explorer.
- Next, click the wrench icon for Settings.
- Then click Internet Options.
- After that, go to the Advanced tab.
- From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
- Now click OK to save the changes made.
- Restart your computer.
Step 6: Tap the Win + R keys to open Run and then type in “appwiz.cpl” to open Programs and Features in Control Panel.
Step 7: From there, look for the adware program or any unfamiliar program that could be related to the ERROR # ER36dx9832(3) scam under the list of installed programs and once you’ve found it, uninstall it.
Step 8: Close the Control Panel and tap the Win + E keys to open File Explorer.
Step 9: Navigate to the following directories and look for the adware installer like the software bundle it came with as well as other suspicious files and delete them.
Step 10: Edit your Hosts File.
- Tap the Win + R keys to open then type in %WinDir% and then click OK.
- Go to System32/drivers/etc.
- Open the hosts file using Notepad.
- Delete all the entries that contain suspicious web URL.
- After that, save the changes you’ve made and close the file.
Step 11: Now you have to flush the DNS cache of your computer. To do so, right click on the Start button and click on Command Prompt (administrator). From there, type the “ipconfig /flushdns” command and hit Enter to flush the DNS.
Step 12: Close the File Explorer and empty your Recycle Bin.
To make sure that you’ve completely gotten rid of ERROR # ER36dx9832(3) scam as well as the adware program behind it, you need to use an efficient program like Advanced System Repair. To use it, follow the advanced steps below:
Perform a full system scan using asr. To do so, follow these steps:
- Turn on your computer. If it’s already on, you have to reboot it.
- After that, the BIOS screen will be displayed, but if Windows pops up instead, reboot your computer and try again. Once you’re on the BIOS screen, repeat pressing F8, by doing so the Advanced Option shows up.
- To navigate the Advanced Option use the arrow keys and select Safe Mode with Networking then hit
- Windows will now load the Safe Mode with Networking.
- Press and hold both R key and Windows key.
- If done correctly, the Windows Run Box will show up.
- Type in the URL address, https://www.fixmypcfree.com/download.php?asr in the Run dialog box and then tap Enter or click OK.
- After that, it will download the program. Wait for the download to finish and then open the launcher to install the program.
- Once the installation process is completed, run asr to perform a full system scan.
- After the scan is completed click the “Fix, Clean & Optimize Now” button.