Eliminate Rdntrojanhacking File Detected (Tech Support Scam/Adware)

Oct 16th 2017 - by Fix My PC FREE in: Blog Tips Virus Removal | 0 Comment

ATTENTION, PLEASE!

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What is Rdntrojanhacking File Detected?

Rdntrojanhacking File Detected is a bogus security warning displayed on a malicious website. This particular tech support scam claims that the computer is infected with a Trojan virus and that your personal information such as passwords, browser history, credit card information might be stolen and to fix the problem, you are urged to contact their so called “Windows Technical Support” on a toll free number 1-800-894-0551. Rest assured that the phone number provided is in no way related to Microsoft and merely using Microsoft’s name to convince its victims that the threat is real.

When you get redirected to the malicious website showing the Rdntrojanhacking File Detected scam, you will see the following lengthy fake alert:

“RDN/Trojan/Hacking file detected

Call Your Windows Technical Support at 1-800-894-0551 (Toll Free)

The following data will be compromised if you continue:

  1. Passwords
  2. Browser History
  3. Credit Card Information
  4. Online Banking History

This Trojan is well known for complete identity, SSN and credit card theft. Further action through this computer or any computer on the network will reveal private information and involve serious risk.

Call Your Windows Technical Support at 1-800-894-0551 (Toll Free)

Call Support @ 1-800-894-0551 (TOLL FREE)

Your PC ran into a problem and needs urgent attention. You need to contact support at 1-800-894-0551

Error code for this problem is 0x000019F. Please share this code with support expert so that you can get the instant solution for this problem.

ERROR DESCRIPTION:

Error Code: 0x000019F

Position Reason: Security Breach/Virus Attack

Affected Entity: Personal Data, Banking/Credit Card Deatails

Action Required: Don’t turn off or reboot your computer as it may lead to data loss and computer crash.

CONTACT NEAREST WINDOWS SUPPORT @ 1-800-894-0551 (TOLL FREE)”

After the fake alert is displayed, the cyber criminals behind it will display a long list of supposedly detected Trojan infections on the computer such as follows:

  • Trojan Detected
  • Startpage.AABI Found
  • Trojan Detected
  • Trojan-PSW.Win32.Launch Found
  • Trojan Detected
  • Flame.A Found
  • AdWare Detected
  • CVE-2014-1761.Gen Found
  • Trojan Detected
  • Spy.Ursnif.F Found
  • RootKit Detected
  • IRCBOT.Dorbot.A Found
  • Trojan Detected
  • Viking.Gen Found

You should know better than to get carried away with the bogus alert. The best thing to deal with the likes of this scam is to simply close the browser. If you can’t close the browser manually, you can do it using the Task Manager. And if you still encounter these kinds of tech support scams from time to time, then it means that there is an adware installed on your computer. To be fully free of pesky tech support scams, you have to go find the adware and remove it from your computer.

How do you come across fake alerts like Rdntrojanhacking File Detected?

The adware program behind the Rdntrojanhacking File Detected scam often arrives in your computer through software bundles. To simply put it, when you download a software bundle, the chances of infecting your computer with adware and a potentially unwanted program is high. Make sure that when you do install these kinds of packages you use the Custom or Advanced setup instead of the standard one.

Eliminate Rdntrojanhacking File Detected scam from your browsers and computer by following the removal guide below.

Step 1: Tap F11 on your keyboard to exit the full screen mode of the browser if it is forced to go into one.

Step 2: Try to close the browser manually. If you’re unable to do so, close the browser through the Task Manager.

Step 3: Tap the Ctrl + Shift + Esc keys to launch the Task Manager.

Step 4: After opening the Task Manager, go to the Processes tab and look for the affected browser’s process and end its process by clicking End task.

Step 5: Close the Task Manager and tap the Win + R keys to open Run and then type in appwiz.cpl to open Control Panel to uninstall the adware program behind the fake alert.

Step 6: Look for the adware program or any unfamiliar program under the list of installed programs. Once you’ve found it, uninstall it.

Step 7: Close the Control Panel and tap the Win + E keys to open File Explorer.

Step 8: Navigate to the following directories and look for the adware installer like the software bundle it came with as well as other suspicious files and delete them.

  • %USERPROFILE%\Downloads
  • %USERPROFILE%\Desktop
  • %TEMP%

Step 9: Close the File Explorer and empty your Recycle Bin.

Step 10: Reset all your browsers to default.

Google Chrome

  1. Launch Google Chrome, press Alt + F, move to More tools, and click Extensions.
  2. Look for suspicious browser extensions or any unwanted add-on, click the Recycle Bin button, and choose Remove.
  3. Restart Google Chrome, then tap Alt + F, and select Settings.
  4. Navigate to the On Startup section at the bottom.
  5. Select “Open a specific page or set of pages”.
  6. Click the More actions button next to the hijacker and click Remove.

Mozilla Firefox

  1. Open the browser and tap Ctrl + Shift + A to access the Add-ons Manager.
  2. In the Extensions menu Remove the unwanted extension.
  3. Restart the browser and tap keys Alt + T.
  4. Select Options and then move to the General menu.
  5. Overwrite the URL in the Home Page section and then restart the browser.

Internet Explorer

  1. Launch Internet Explorer.
  2. Tap Alt + T and select Internet options.
  3. Click the General tab and then overwrite the URL under the homepage section.
  4. Click OK to save the changes.

To ensure the removal of Rdntrojanhacking File Detected scam and the PUP or adware behind it, follow the advanced steps below:

Perform a full system scan using SpyRemover Pro. To do so, follow these steps:

  1. Turn on your computer. If it’s already on, you have to reboot
  2. After that, the BIOSscreen will be displayed, but if Windows pops up instead, reboot your computer and try again. Once you’re on the BIOS screen, repeat pressing F8, by doing so the Advanced Option shows up.

  1. To navigate the Advanced Optionuse the arrow keys and select Safe Mode with Networking then hit
  2. Windows will now load the SafeMode with Networking.
  3. Press and hold both R key and Windows key.

  1. If done correctly, the Windows Run Boxwill show up.
  2. Type in explorer http://www.fixmypcfree.com/install/spyremoverpro

A single space must be in between explorer and http. Click OK.

  1. A dialog box will be displayed by Internet Explorer. Click Run to begin downloading the program. Installation will start automatically once download is done.

  1. Click OK to launch it.
  2. Run SpyRemover Pro and perform a full system scan.

  1. After all the infections are identified, click REMOVE ALL.

  1. Register the program to protect your computer from future threats.

 

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