How to Erase “ISP HAS BLOCKED YOUR PC” Scam (Tech Support Scam/Malware)

Feb 13th 2018 - by Jean-tech in: Blog PC Protection News Virus Removal | 0 Comment

ATTENTION, PLEASE!

Malware may reinstall itself multiple times if you don't delete its core files. This may require tracking down dozens of files in different locations.

We recommend downloading Advanced System Repair to eradicate Malware for you (it should cut down the time to about 15 minutes).

>> Download Advanced System Repair <<

 

What is “ISP HAS BLOCKED YOUR PC”? And how does it work?

“ISP HAS BLOCKED YOUR PC” is a fake alert that pops up on malicious websites pretending to be a legit Microsoft security alert. But what it really is another cyber crooks’ attempt to tricked users into calling a fake tech support number which is why it is categorized as a tech support scam. One of the things that make this tech support scam from a bit different from a typical one is that it uses advanced technology that makes the browser unresponsive once users get redirected to the site catering to this fake alert. As soon as you get redirected to this tech support scam, it will display the following message on your screen:

“YOUR ISP HAS BLOCKED YOUR PC. ***

Error # 268D3

Call Microsoft immediately at: +1-888-876-8163

Do not ignore this critical alert.

If you close this page, your PC access will be disabled to prevent further damage to our network.

Your PC has alerted us that it has been infected with a virus and spyware. The following information is being stolen…

Facebook Login

> Credit Card Detail

> Your ISP Account Login

> Photos stored on this PC.

You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call Microsoft within the next 5 minutes to prevent your PC from being disabled.

Call Microsoft: +1-888-876-8163”

As mentioned, the “ISP HAS BLOCKED YOUR PC” scam has a significant feature that exploits the vulnerability of browsers and could freeze it within 10 seconds tops. Not only that as it turns out, as soon as users get redirected to this scam, it also starts downloading and saving files from the infected computer. The thing is, its latter capability can only be noticed if you’re using a powerful PC but if not it gets away with saving files from your computer. That’s why the majority of the users who reported this scam didn’t notice it.  However, the affected browser that freezes due to the thousands of downloads being saved from the affected computer can be noticed if you open the Task Manager. Because of its ability to freeze browsers, a lot of users were terrified when they encounter this tech support scam. Some were even tricked into calling the fake tech support line. To make it more convincing, it also includes some error codes and uses Microsoft’s name. But you should know better than to fall for its tricks. As you probably noticed, if your “ISP” really blocked your PC, it should mention or state the name of your ISP instead of using this general term. And if you look at the number of your ISP, you’ll find that it’s completely different from the one given in the tech support scam.

How does “ISP HAS BLOCKED YOUR PC” scam circulate online?

The “ISP HAS BLOCKED YOUR PC” scam circulates the web through ads. These kinds of ads appear when you browse on websites that are marked as potentially dangerous. Most of these ads appear on suspicious gaming websites, streaming or download websites and even free sharing websites. So you have to be careful when browsing these unsecured sites as they could lead you to annoying threats like the “ISP HAS BLOCKED YOUR PC” scam.

Delete the “ISP HAS BLOCKED YOUR PC” scam from your PC as well as the adware program behind it by following these steps:

Step 1: Tap F11 to exit if your browser is forced into full screen mode.

Step 2: After that, try to close the browser manually. If you find it hard to do so, close the browser through the Task Manager.

Step 3: Tap the Ctrl + Shift + Esc keys to launch the Task Manager.

Step 4: After opening the Task Manager, go to the Processes tab and look for the affected browser’s process and end it by clicking End Task or End Process.

Step 5: Close the Task Manager and reset all the affected browsers to default.

Internet Explorer

  1. Open Internet Explorer.
  2. Tap Alt + T and select Internet options.
  3. Click the General tab and then overwrite the URL under the homepage section.
  4. Click OK to save the changes.
  5. Now switch to the Advanced tab and click the Reset button.
  6. Then check the box for “Delete personal settings” and then click Reset again.

Google Chrome

  1. Launch Google Chrome, press Alt + F, move to More tools, and click Extensions.
  2. Look for Search.hyourweatherinfonow.com or any other unwanted add-ons, click the Recycle Bin button, and choose Remove.
  3. Restart Google Chrome, then tap Alt + F, and select Settings.
  4. Navigate to the On Startup section at the bottom.
  5. Click on Advanced.
  6. After that, click the Reset button to reset Google Chrome.

Mozilla Firefox

  1. Open the browser and tap Ctrl + Shift + A to access the Add-ons Manager.
  2. In the Extensions menu Remove the unwanted extension.
  3. Restart the browser and tap keys Alt + T.
  4. Select Options and then move to the General menu.
  5. Overwrite the URL in the Home Page section.
  6. Tap Alt + H to access Help.
  7. Next, select “Troubleshooting information” and click “Refresh Firefox” at the top of the page.
  8. Now click “Refresh Firefox” again to confirm the reset.

Step 6: Tap the Win + R keys to open Run and then type in appwiz.cpl to open Control Panel to uninstall the adware program behind the fake alert.

Step 7: Look for the adware program or any unfamiliar program under the list of installed programs and once you’ve found it, uninstall it.

Step 8: Close the Control Panel and tap the Win + E keys to open File Explorer.

Step 9: Navigate to the following directories and look for the adware installer like the software bundle it came with as well as other suspicious files and delete them.

  • %USERPROFILE%\Downloads
  • %USERPROFILE%\Desktop
  • %TEMP%

Step 10: Close the File Explorer and empty your Recycle Bin.

To make sure “ISP HAS BLOCKED YOUR PC” scam is completely eliminated as well as the adware program behind it, follow the advanced steps below:

Perform a full system scan using SpyRemover Pro. To do so, follow these steps:

  1. Turn on your computer. If it’s already on, you have to reboot
  2. After that, the BIOS screen will be displayed, but if Windows pops up instead, reboot your computer and try again. Once you’re on the BIOS screen, repeat pressing F8, by doing so the Advanced Option shows up.

  1. To navigate the Advanced Option use the arrow keys and select Safe Mode with Networking then hit
  2. Windows will now load the SafeMode with Networking.
  3. Press and hold both R key and Windows key.

  1. If done correctly, the Windows Run Box will show up.
  2. Type in explorer http://www.fixmypcfree.com/install/spyremoverpro

A single space must be in between explorer and http. Click OK.

  1. A dialog box will be displayed by Internet Explorer. Click Run to begin downloading the program. The installation will start automatically once a download is done.

  1. Click OK to launch it.
  2. Run SpyRemover Pro and perform a full system scan.

  1. After all the infections are identified, click the REMOVE ALL button.

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