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Computer upgrades are supposed to fix your PC, not destroy them. Unfortunately, a bug in a recent release of Symantec Corp’s antivirus software appears to be locking down the systems of computer users around the world, causing untold amounts of frustration.
Specifically, users of Symantec’s Endpoint Protection 12.1 have said that a recent patch causes systems to immediately encounter the infamous Blue Screen of Death error. Endpoint Protection 12.1 is used by businesses around the world for antivirus support. As of now, it looks like most Blue Screen errors are isolated to PCs running Windows XP.
While Symantec managed to repair the problem within a few hours, a failed upgrade like this simply isn’t acceptable for business users. Losing a full day to a computer problem will give businesses more than enough cause to find a new corporate antivirus solution.
For what it’s worth, it looks like Symantec is doing its part to fess up to the problem. It could be awarding compensation to its business antivirus users, many of whom had to solve the blue screen error on their own or waste hours of their day trying to get through to tech support.
Other businesses simply disabled antivirus support across their network of PCs, leaving them unprotected for several hours.
In either case, this is very bad news for Symantec, a company whose shares have already lost a quarter of their value this year. Over the next few days, we’ll see how the antivirus company responds to the matter. However, it certainly doesn’t look good from this standpoint.
How do I fix the Symantec antivirus update problem?
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